Date of last revision: March 27, 2020
The name of our company is Ikeono, LLC, and we’re a company located in Colorado, and registered as a limited liability company in Delaware, both in the United States. Our company enables businesses to send and receive text messages with their customers directly in their point-of-sale.
Just so we’re clear, whenever we say “we,” “us,” “our,” or “ourselves”, we’re talking about Ikeono, LLC and whenever we say “you” or “your,” we’re talking about the person or business who has decided to use our services. When we talk about our services, we mean any of our platforms, websites, or apps; or any features, products, graphics, text, images, photos, audio, video, or similar things we use.
We value and respect your privacy. That is why we strive to only use your information when we think that doing so improves your experience in using our services. If you feel that we could improve in this mission in any way, or if you have a complaint or concern, please let us know by sending us your feedback to the following email address: email@example.com.
Our goal is to be as transparent and open about our use of information and data as possible, so that our users can benefit from both the way they provide information and how we use it.
In using the services, you may be asked to provide us a variety of information– some of which can personally identify you and some that cannot. We may collect, store, and share this personal information with third parties, but only in the ways we explain in this policy. Here’s how we do it and why we do it:
Personally identifiable information is data that can be used to contact or identify a single person. Examples include your name, you phone number, your email, your address, and your IP address. We collect this kind of information in the following ways:
We use your personal information in the following ways:
We only share your information with third parties in the following ways and for the following purposes:
For users who do not register for our services or a business account, we will not collect that users’ personally identifying information—unless that personally identifiable information is information of a customer of one of our business clients, which is shares by that business through permission obtained by the business directly from that customer.
Our registration process related to your personal information begins when you register for the site. We will request your consent to use your data at that time. We require your personal data as part of your contract with us so we can provide you those services. We will not use your data for more than the purpose for which it was collected.
As noted above, we receive information from Lightspeed API. This includes the names and phone numbers of store customers, the name of the physical store, and sales data including the Lightspeed customer ID, sale item information, and sales total. We use this information to provide our Services. Because of the way Lightspeed API is currently set up, we have access to additional information, including customer’s address, date of birth, and email, but we do not store or use it. It is not required for our Services. Unless otherwise stated in this policy, we do not use, sell, store, or distribute such additional information.
We also receive from Lightspeed the name, email, and telephone numbers of individuals interested in our Services, and use that to market our Services to those individuals.
Non-personally identifiable information includes general details about your device and connection (including the type of computer/mobile device, operating system, web-browser or other software, language preference, and hardware); general information from the app store or referring website; the date and time of visit or use; and, internet content provider information. We collect such information from Mixpanel, including information on the device accessing our Services, including make and model, browser type and version, operating system, region, and timezone. We do not collection GPS data. We use this information to better provide and develop our Services.
We may remove all personally identifiable components from the information you provide to generate statistics, data, and other modelling. We may use this anonymous data for our internal use as well as sharing that data with third parties, in our discretion.
We will retain your personally identifiable information for as long as you use our services and for approximately 6 months after termination of our services, or until you request in writing that we delete or otherwise remove your personally identifiable information.
Our business is operated in the United States. Our servers are located in the United States and this is where your data and information will be stored with us. Due to the nature of internet communications, however, such data could pass through other countries as part of the transmission process; this is also true for our clients outside the United States.
Please be aware if you are a citizen of another country, and if you live in Europe in particular, that your information will be transferred out of your home country and into the United States. The United States might not have the same level of data protection as your country provides.
Our processing of personal data from individuals is not targeted to reveal race; ethnicity; political, religious, or philosophical beliefs; trade union memberships; health; sexual activity; or, sexual orientation.
If you would like more information about this, please email us at firstname.lastname@example.org.
According to the laws of the European Union (except for limited exceptions, where applicable), anyone in those countries has the right to:
The California Consumer Privacy Act (“CCPA”) provides California residents specific rights to restrict, access, and delete their collected information. All requests under this section should be provide to email@example.com. Subject to the requirements and limitations under the CCPA, these rights include:
We may be required to make further inquiry to verify the identity of the individual requesting any action above to confirm that person’s identity prior to processing that request.
For your business to use our services, you will provide us with personally identifiable information of your customers. You are required and solely responsible for obtaining the express and explicit consent of those customers for our services to message and contact those customers. Each time you provide us a customer’s information, you are asserting and confirming that you have obtained such consent from that customer. You here confirm and agree that you will not use our services to message any customer or other individual or entity from whom you have not first obtained that consent and that that consent has not been revoked or otherwise expired (under an agreement, law, or otherwise) at the time the message is sent.
We make reasonable and commercially feasible efforts to keep your information safe. Though we are a small business, we have appropriate security measures in place to prevent your information from being accidentally lost, used, or accessed in an unauthorized way. We restrict access to your personal information to those who need to know it, are subject to contractual confidentiality obligations in the case of internal personnel and third-party providers, and may be disciplined or terminated if they fail to meet these obligations in terms of contractors and internal personnel. Those processing your information are tasked to do so in an authorized manner and are subject to a duty of confidentiality.
Additionally, we provide the following protections:
That said, no organization or business can guarantee 100% data protection. With that in mind, we also have procedures in place to deal with any suspected data security breach. We will inform both you and any applicable authorities of a suspected data security breach, as and when required by law.
We do not control those policies and terms. You should visit those providers to acquaint yourself with their policies and terms. If you have any issue or concern with those terms or policies, you should address those concerns with that third-party provider.
If you share content with another party, including messaging customers, that information may become public through your actions or the actions of the other party. Additionally, if you post any information or content on social media, you are making that information public. You can always ask us to delete information in our possession, but we cannot force anyone else to erase your information. Please be aware that you publish such information at your own risk.
By using our Services, you agree to allow us to identify you as a customer of our Services, including permitting us to use your name and/or logo on our website, Services, and other marketing material for the purpose of identifying you as a customer. You agree here that the authorization above does not require any pre-approval prior to use or further authorization from you.
Our site has links to the sites, content, and services of other businesses, suppliers, advertisers, sponsors, and other third parties, including through our sale of advertising space to third parties on our site. Any products or services found through a link to any of these other sites are subject to separate privacy policies. We are not liable for any content provided or actions taken by such third parties. For information about those businesses, please visit their sites.
Some technologies, such as web browsers or mobile devices, provide a setting that when turned on sends a Do Not Track (DNT) signal when browsing a website or app. There is currently no common standard for responding to DNT Signals or even in the DNT signal itself. We do not recognize or utilize DNT signals. We utilize cookies through Google Analytics.
This website, its content, and our services are not intended for anyone under the age of 18. We do not knowingly collect information from those under the age of 18. If we learn we have accidentally collected such information, it will be deleted.
If you are a parent and your minor child has provided us personal information, you have the right to contact us and require that we: (a) permit you to review the personal information provided, and (b) remove and delete the personal information provided. To do so, upon you contacting us, we must take reasonable steps to confirm you are the parent. You may contact us for such a request at any time at firstname.lastname@example.org.
You also have the right to file a complaint with the supervisory authority of your home country, where available, relating to the processing of any personal data you feel may have violated local regulations.
We will never ask you for your personal information in an unsolicited letter, call, or email. If you contact us, we will only use your personal information if necessary to fulfill your request.
We respect the rights of all of our users, regardless of location or citizenship. If you have any questions or concerns about any of these rights, or if you would like to assert any of these rights at any time, please contact email@example.com.